RETURNS POLICY
We want to ensure a smooth return process for you, so please follow these guidelines:
- Return your item(s) with the original packaging in intact condition for a full refund.
- Please do not return an item in a condition you wouldn't want to receive yourself.
- You are responsible for return shipping costs unless the return is due to our error.
- Do not use the item's original packaging as a shipping container; pack items in the original packaging and place them inside a larger, separate shipping container.
WHAT YOU CAN RETURN
Most new and unopened items delivered within the last 7 days, excluding the items listed below.
WHAT YOU CAN'T RETURN
- Items 7 days past the delivery date.
- Items removed from packaging or with broken manufacturer seals.
- Custom-programmed electronics or specially altered/assembled items.
- Custom orders (e.g., suspension, custom wheels).
- Items without tags and original packaging materials.
- Used, dirty, or damaged goods.
HOW TO INITIATE A RETURN
If you're eligible for a return, fill out the form on our website and follow the instructions carefully. For any questions, contact us:
info@locomoto.co.za.
REFUND PROCESS
- Your returned item will be reviewed within 7 business days of receipt.
- Credit will be posted 1-5 days after processing to your original form of payment.
- Unfortunately, we cannot refund duties, taxes, or shipping charges.
APPROVAL
You should expect to receive your refund within four weeks of giving your package to the return shipper.
WRONG PRODUCT
If you receive the wrong items, report any shipping damages within 7 days of receiving the order. Contact us with your order number(s), the item(s) in question, and the best way to reach you.
INSTALLATION
You are responsible for any damages caused by installing our products.